Shipping policy

Thank you for choosing Mrs. Vilson Naturals for your hair and skin care needs. Please review our shipping policy below:

Shipping Methods:
We currently offer standard shipping within the United States. Orders are processed and shipped out within 1-2 business days after payment is received.

Shipping Rates:
Shipping rates are calculated based on the weight of the products and the delivery location. Customers can view the shipping cost during the checkout process before completing their order.

Delivery Time:
Most orders are delivered within 3-5 business days after shipment. Delivery times may vary depending on the shipping method selected and the delivery location.

Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

International Shipping:
At the moment, we only offer shipping within the United States and Canada. But we are working on expanding our shipping coverage in the future.

Shipping Address:
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect addresses.

Shipping Delays:
While we strive to deliver orders in a timely manner, please note that unforeseen circumstances such as extreme weather conditions or carrier delays may impact delivery times. We appreciate your understanding in such situations.

Returns and Refunds:
For information on returns and refunds, please refer to our Return Policy located on our website or contact our customer service team for assistance.

Items not in Stock:
We strive to have all of our products available for immediate shipment. Due to popularity and high demand for our products, some products may go on back order. We will take all necessary steps to advise you in a prompt manner if this situation occurs. If it is possible to ship a portion of an order, we will send out all available items and place the remainder as a back-order, to be shipped as soon as possible with no extra shipping charges to you.

If  you have any questions or require further assistance regarding our shipping policy, please feel free to contact our customerservice@mrsvilsonnaturals.com Thank you for choosing Mrs. Vilson Naturals for your hair and skin care needs.
We open 
Monday-Saturday from 9am-7pm EST. We are closed on Sunday.